Politique de remboursement

Last updated: August 13, 2026

We want you to be satisfied with your purchase. The rules below explain when a return, replacement, cancellation, or refund is available.

30-day return window

For eligible non-personalized items, you may request a return within 30 days after delivery. The item must be unused, unworn, unwashed, in its original condition, and returned with its original packaging and proof of purchase.

To start a return, email support@hiyamart.com with your order number, the item you want to return, and the reason. Do not send an item back before receiving return instructions and the correct return address. Products may ship from different partners, and returning an item to the address on the package can delay or prevent processing.

Personalized and print-on-demand items

Personalized, customized, and made-to-order print-on-demand products are produced specifically for you and are not returnable for buyer’s remorse, size selection, color preference, or a change of mind. They remain eligible for a replacement or refund if they arrive defective, damaged, materially different from the product ordered, or if we sent the wrong item.

Damaged, defective, wrong, or missing items

Please inspect your order when it arrives. Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. After review, we will provide an appropriate remedy, which may be a replacement, refund, or other resolution at no additional product or return-shipping cost to you.

Items that cannot be returned

We cannot accept returns of gift cards; digital products after delivery; used, worn, washed, altered, or damaged items not caused by Hiya Mart or its fulfillment partner; personal-care or hygiene items after opening; final-sale items clearly marked as final sale; or personalized and made-to-order items except where defective, damaged, or incorrect.

Return shipping and fees

For an eligible change-of-mind return, the customer is responsible for return shipping and the original shipping charge is not refundable. We do not charge a restocking fee for an eligible return. If the item is defective, damaged, or incorrect, we will provide return instructions and cover the approved return-shipping cost when a return is required.

Exchanges

The fastest way to receive a different eligible item is to complete the approved return and place a new order. For defective, damaged, or incorrect items, contact us first so we can arrange the appropriate replacement.

Cancellations and order changes

Request a cancellation or change as soon as possible by emailing support@hiyamart.com. We can cancel an order only before production or fulfillment begins. Because some items enter production quickly, cancellation is not guaranteed after an order is placed. If fulfillment has begun, the applicable return rules above apply.

Refunds

We will notify you after receiving and inspecting an eligible return, or after approving documentation for a defective, damaged, missing, or incorrect item. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, contact us at support@hiyamart.com.

Contact

Hiya Mart
2705 Cresmont Ave, Easton, PA 18045, United States
Email: support@hiyamart.com
Phone: +1 252-667-0016