Shipping policy
Last updated: August 13, 2026
Hiya Mart ships orders from the United States and from approved fulfillment partners. Some products are made to order or fulfilled by a partner, so items in the same order may arrive in separate packages and on different dates.
Order processing
In-stock items are normally processed within 1–3 business days. Print-on-demand and personalized items are normally produced within 2–7 business days before shipment. Business days exclude weekends and U.S. holidays. High-volume periods, customization, address verification, or supplier availability may add time.
United States shipping
- Standard: 3–5 business days in transit after processing. $8, or free when the eligible order subtotal is $70 or more.
- Express: 1–2 business days in transit after processing. $15.
These rates apply to products fulfilled from our main U.S. shipping profile. Products fulfilled through Shopify Collective or another approved partner display the available service, final shipping cost, and delivery estimate at checkout. The checkout information shown for your address and cart controls if it differs from this general policy.
Canada shipping
Shipping services, prices, and estimated delivery dates for Canada are calculated at checkout based on the products, fulfillment partner, destination, and carrier. Orders containing products from multiple fulfillment partners may arrive separately. Import duties, GST/HST, provincial taxes, brokerage fees, or other destination charges may apply unless checkout expressly states that they are prepaid.
International shipping
International availability, carrier service, estimated transit time, and price are calculated at checkout. Import duties, taxes, brokerage charges, and other destination fees may apply unless checkout expressly states that duties are prepaid. The customer is responsible for charges imposed by the destination country.
Tracking and delivery
When tracking is available, we email it after the package ships. Carrier estimates are not guarantees. Weather, customs, peak-season volume, or other carrier events can cause delays after shipment.
Address changes, lost, or damaged packages
Please verify your shipping address before paying. Contact support@hiyamart.com promptly if a change is needed; we cannot guarantee changes after fulfillment starts. If tracking shows a problem, or an item arrives damaged, contact us with your order number and photos when applicable so we can investigate with the fulfillment partner or carrier.
Contact
Questions about shipping can be sent to support@hiyamart.com or by phone at +1 252-667-0016.